30-Day Satisfaction Guarantee
At Tu Agua México, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a refund or exchange, subject to the terms below.
RETURN ELIGIBILITY
To qualify for a return, the following conditions must be met:
- Timeframe: The return must be initiated within 30 days of the delivery date.
- Condition: The item must be unused, undamaged, and in its original packaging, including all accessories, manuals, and promotional items (if any).
- Proof of Purchase: A valid receipt or order confirmation must be provided.
NON-RETURNABLE ITEMS
The following items are not eligible for returns:
- Items marked as “Final Sale.”
- Products that have been customized or modified.
- Consumable products that have been opened (e.g., filters or cartridges).
- Gift cards or promotional items.
RETURN PROCESS
- Contact Us: Email us at returns@tuaguamexico.com or call [+1 000 000 000] to initiate your return. Please provide your order number and reason for the return.
- Shipping: Once your return is approved, you will receive instructions for shipping the item back to us. The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
- Inspection and Processing: Upon receipt of the returned item, we will inspect it to ensure it meets the return eligibility criteria. Refunds or exchanges will be processed within 7-10 business days after the inspection.
REFUNDS
- Refunds will be issued to the original payment method used for the purchase.
- Shipping fees are non-refundable unless the return is due to a defect or our error.
EXCHANGES
If you wish to exchange an item, please indicate this when initiating the return. Exchanges are subject to product availability.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective product, please contact us immediately at returns@tuaguamexico.com. We will provide a replacement or refund at no additional cost to you.
CONTACT US
For any questions regarding returns, feel free to reach out to us:
- Email: returns@tuaguamexico.com
- Phone: [+1 000 000 000]